Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Grinfetti website, admin dashboard, mobile and tablet applications, APIs, and related services (collectively, the "Service") operated by Grinfetti ("we", "us", or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who may use the Service

The Service is intended for event professionals, hosts, and businesses who manage events and photo experiences for their guests. You must be at least 18 years old and able to enter a binding contract. You are responsible for ensuring anyone who uses the Service under your account complies with these Terms.

2. Your account

You may register with an email and password or through supported sign-in providers (such as Google or Apple). You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. Notify us promptly at support@grinfetti.com if you suspect unauthorised access.

3. The Service

Grinfetti helps you run branded photo booth experiences at events, including:

• Creating and managing events from your account
• Capturing guest photos via supported booth apps on tablets and devices
• Curating photos, running live slideshows, and sharing guest gallery links
• Sending gallery notification emails to guests when you choose to do so

We may update, improve, or discontinue features from time to time. We do not guarantee uninterrupted availability and may perform maintenance that temporarily affects the Service.

4. Plans, billing, and credits

Some features require a paid plan or the purchase of event credits. Prices and plan details are shown on our website and in your account billing area. Payments are processed by our payment provider (currently Paystack). By subscribing or purchasing credits, you authorise charges according to the plan or package you select.

• Subscriptions: Pro and similar recurring plans renew automatically until cancelled in your account or as otherwise stated at checkout.
• Event credits: Credits are consumed when you activate or use entitlements for events, as described in the product. Unused credits may expire or be subject to non-refundability as stated at purchase.
• Refunds: Except where required by applicable law or explicitly offered by us, fees are non-refundable once charged.

You are responsible for applicable taxes. If payment fails, we may suspend paid features until your account is brought current.

5. Your content and guest data

You and your guests may upload or generate photos, names, email addresses, and other materials through the Service ("Content"). You retain ownership of Content you submit. You grant us a worldwide, non-exclusive licence to host, store, process, transmit, display, and otherwise use Content solely to operate and improve the Service (for example, to deliver galleries, slideshows, and emails you request).

You represent and warrant that:

• You have all rights and permissions needed to use and share Content via the Service
• You have obtained any consents required from guests and event attendees, including for photography, storage, and email communication
• Your use of the Service complies with applicable privacy and data protection laws

You are the data controller for guest personal data you collect through your events. We act as a processor when handling that data on your instructions to provide the Service. Our handling of personal data is also described in our Privacy Policy.

6. Acceptable use

You must not use the Service to:

• Violate any law or third-party rights
• Upload unlawful, harmful, harassing, defamatory, or sexually exploitative material
• Impersonate others or misrepresent your affiliation
• Probe, disrupt, or overload our systems or other users' accounts
• Reverse engineer or attempt to extract source code except where permitted by law
• Resell or sublicense the Service without our written permission

We may remove Content or suspend accounts that violate these Terms or pose risk to the Service or others.

7. Intellectual property

The Service, including software, branding, and documentation, is owned by us or our licensors and protected by intellectual property laws. These Terms do not grant you any right to our trademarks or brand assets except as needed to use the Service in the ordinary course. You may customise event branding within the product subject to these Terms.

8. Third-party services

The Service integrates with third parties (for example, cloud hosting, storage, email delivery, and payment processing). Your use of those services may be subject to their terms. We are not responsible for third-party products or sites linked from the Service.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, THAT PHOTOS WILL ALWAYS SYNC INSTANTLY, OR THAT GUEST GALLERY LINKS WILL REMAIN AVAILABLE INDEFINITELY.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GRINFETTI AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR EVENT REVENUE, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD 100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

11. Indemnity

You will defend and indemnify us against claims, damages, and costs (including reasonable legal fees) arising from your Content, your events, your breach of these Terms, or your violation of law or third-party rights.

12. Term and termination

These Terms apply while you use the Service. You may stop using the Service and request account deletion through your account settings where available. We may suspend or terminate access if you materially breach these Terms, fail to pay fees, or if we discontinue the Service. Upon termination, your right to use the Service ends; we may delete or retain data as described in our policies and applicable law.

13. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be notified by email or in-product notice. Continued use after changes take effect constitutes acceptance.

14. General

• Entire agreement: These Terms, together with any order or plan descriptions accepted at checkout, form the entire agreement regarding the Service.
• Severability: If any provision is unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger or sale.
• Governing law: These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law rules. Courts in South Africa have exclusive jurisdiction, subject to mandatory consumer protections in your country of residence where applicable.

15. Contact

Questions about these Terms: support@grinfetti.com

Return to the Grinfetti home page or create an account.